me&u - Tech on Toast Tech Partner Directory

About me&u

me&u is a global leader in mobile ordering and email marketing, serving over 6,000 bars, pubs, and restaurants worldwide. We help hospitality brands grow by optimizing their operations and empowering their teams to deliver seamless guest experiences.

Is your Front of House team eager to create unforgettable moments for guests but held back by time-consuming admin tasks and taking payments?

Do you want to stop leaving money on the table and start capturing those 'one more for the road' rounds?

Have you ever had to close a section of your restaurant because of staffing struggles?

Would you like to truly understand your customers and discover the secret to bringing them back to your restaurant time and time again?

If any of the above were a 'yes', then we can help you out.

'Serve' by me&u is suite of QR code mobile ordering products that allow guests to order from their table, karaoke booth, bowling lane or seat easily and whenever they want.

Order & Pay - Drive incremental sales, support your team during busy periods and create a seamless guest experience by offering mobile ordering in your venue. me&u integrates seamlessly with many POS systems including Lightspeed, Tevalis, Zonal, Toast, Square and many more so double-handling menus and orders is a thing of the past.
Flex - give your guests the choice to order how they want. Guests on the same tab can order via me&u or via a server interchangeably with ease. All the orders are synced on the POS so guests can enjoy their meal without splitting hairs over splitting the bill.
MVO - A best in class ordering product specifically for Multi-Vendor Operations (Food Halls & Markets). Guests can add items from different vendors into one basket, check out in a single transaction - and all vendors can be automatically paid out.

'Connect' by me&u is our leading hospitality email and SMS marketing CRM. Make marketing automations a piece of cake with our clear and user-friendly interface. Connect integrates with over 20+ systems including reservations, POS, loyalty and more so you can use your data to create tailored campaigns that your guests will actually want to open.

With 200 staff across the UK, Australia and USA, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.

Use cases

Order & Pay - Venues that use an Order at Bar/Counter process

Why make your team and guests deal with the stress of queues, bottlenecks and long waiting times when you could use me&u Order & Pay to: - Eliminate long queues and bottlenecks at the bar - Reduce pressure on waiting and bar staff (they're freed up to do more productive tasks) - Reduce waiting time for guests - Create a smoother service for guests - they can order on-demand whenever they want - Increase incremental sales (i.e. make it easier for guests to buy that 'extra' round)

Order & Pay - Staffing challenges

Have you ever closed areas of your venue because of staffing challenges? Are you sick of leaving money on the table? It doesn't have to be that way. Let Serve mobile ordering do the boring admin and capture incremental sales whilst your Front of House team can focus on doing what they love and know best, making magical moments for your guests.

Order & Pay - Large venues and those with outdoor spaces

It's hard to keep track of customers when they're spread across indoor and outdoor areas. You could be missing out on capturing that 'extra round' because FoH teams are at capacity or customers don't want to go to the bar to order another drink. Serve mobile ordering solves these issues by allowing your guests to place their order at their convenience so your team are relieved of order-related admin and can focus on delivering excellent service.

Order & Pay - Food Halls

Guests don't want to stand in multiple queues to order what they want - so don't make them! With me&u MVO Order & Pay, guests can browse all vendors' menus at once, add dishes from different menus to one basket and pay for them all in one transaction. You can pin a bar menu whilst having vendors' menus ordered randomly with each scan so it's fair game for all. What's more, vendors can be paid out separately so there's less number crunching for you and your finance team to do.

Connect CRM - sending your guests personalised comms

Looking to engage your guests with personalised, relevant content? With Connect, creating automations is simple, whether it's a warm welcome email, a special birthday treat, or a tailored offer they’ll love. Seamlessly integrate with booking, WiFi, POS partners and more to get the most out of your customer data, segment your audience, and deliver marketing campaigns that truly resonate. Build stronger connections and keep your guests coming back again and again.

Connect CRM - Multi-site or franchised brands

Want to empower your franchisees or individual venues with the freedom to manage their own email and SMS marketing while maintaining the integrity of your brand? With Connect's Parent-Child accounts, Head Office can use their Parent account to create brand-approved email templates for exclusive use by Child accounts. They can also review draft comms created by Child accounts before send-out, ensuring consistency and compliance.